Resolve’s COVID-19 Update: What Patients and Website Visitors Should Know
I am happy to report that we are open and operating safely during this unprecedented Covid-19 crisis. While our team is currently working from home, our biggest Covid-19 update is that we continue to be dedicated to fighting unfair and outrageous medical bills. That means that we’re still holding free consultations to discuss your medical bills, taking on new patients, and fighting for the patients we’re currently working with.
Another important Covid-19 update is that we’re noticing a few trends that are affecting our operations and turnaround time:
Slower Hospital Response Times:
As senior level Hospital Administrators are shifted to prepare for COVID-19 around the country anything that requires their approval is slowing down. This means financial aid applications, bill corrections, and negotiations are slowing down
Slower Insurance Company Response Times:
Insurance company customer service reps appear to be overwhelmed with questions. We’re seeing longer queue times and slower responses.
We apologize for the delay this is causing and thank everyone for their patience.
Additionally, many people are experiencing the financial impact of the Covid-19 crisis. With layoffs, drop in business due to social isolation, and non-essential business being relegated to working from home or closing their doors indefinitely, there is a real economic challenge going on. If you are a current Resolve Medical Bills patient and have been affected financially by the pandemic, please let us know. That might help in making the case for your medical bill reduction.
One other Covid-19 update to note is that hospitals are still able to send bills to collections as previously scheduled and many collections companies have managed to classify themselves as essential business’ – so they’re operating as normal during this timeframe.
If you do get sent to collections, please take a look at our blog posts on How Medical Bills Affect Your Credit Score and 7 Steps to Take if You Have a Medical Bill in Collections.
Additionally, as a reminder, we have a completely free Guide to Lowering Your Medical Bills if you’d like to solve any medical billing issues yourself.
Most importantly, please stay safe during this time. Follow the directives of local, state, and federal government agencies. Stay up to date on all Covid-19 updates with information from reliable sources – see links below:
- CDC Guidelines on Coronavirus (how to stay safe, what to do if you’re sick)
- Track the Corona Virus in the US (scroll down for daily updates from Gov Cuomo)
- Harvard Medical School Coronavirus Resource Center
From all of us here at Resolve, we wish you peace, comfort, and good health in the coming weeks and always.
Braden founded Resolve after experiencing first hand how unfair the system is for patients. Prior to Resolve, he built and ran Operations for a renewable energy company and then built and ran Product, Growth, and Operations for a VC-funded edtech company. He received his MBA from Dartmouth’s Tuck School of Business and BA in Philosophy from the College of William and Mary. When not trying to lower healthcare costs he can be found outdoors mountain biking, skiing, or hiking with his dog.