Frequently Asked Questions

How does it work?

Medical bills are complicated, but with Resolve, they don’t have to be. We make it easy to put medical bills behind you. Here’s how our process works:

  1. Use our signup form to tell us more about your bills and the care you received. We can help with any bills where your remaining owed amount is above $5,000.
  2. Your Advocate will then dive into the details of your situation and create a customized plan to maximize your savings and organize your bills. They’ll also take over communications with the hospital and insurance companies so you can focus on living your life. We’ll keep you updated along the way to ensure you always know what’s going on.
  3. Once we’ve secured savings for you, you’ll receive a discounted bill, which you’ll pay directly with the hospital. Finally, you’ll receive Resolve’s bill which is based off a percentage of your total savings.
How long will the process take?

The bill resolution process can vary based on your unique circumstance and on the responsiveness we receive from insurance companies and hospitals. On average, it takes about 4 months to resolve a bill.

Can Resolve help me protect my credit as well?

Protecting your credit is important to us. We will do all we can to help remove medical bills from your credit report and prevent existing bills from affecting your credit score.

What tactics and strategies does Resolve use?

Your situation is unique, and your path to savings will be too. We’ll learn as much as we can about your situation and look at every potential solution to formulate a customized solution to get you the most savings possible.

Often we’ll use one or a combination of the following three methods: 

  1. Insurance Appeals: We will review your policy and EOBs when necessary to make sure nothing was missed. When applicable, we’ll contact your insurance company and handle the appeals process for claims wrongfully denied.
  2. Financial Aid: Most hospitals offer help for patients with enormous bills. We’ll look to see if there are any options available to you here.
  3. Negotiations: We’ll review your bills for errors, duplicate charges, and inflated pricing. Then, we’ll go to bat for you to ensure you don’t pay more than you should. We’ll escalate your case as high as the CFO or CEO of the hospital if that’s what it takes!
How does Resolve protect my personal information?

Your privacy and security is of utmost importance to us. All customer information is stored behind bank-level encryption.

How much can I expect to save with Resolve?

On average, we save our patients 60% off of their bill, but we have been able to eliminate entire bills for others. Your personal savings will depend on your specific circumstances. We’ll create a custom plan specific to your situation to maximize your savings.

How much does it cost to work with Resolve?

We ask for a $99 deposit to start the process, which will be applied to your final success fee, or refunded if we don't lower your bill. The final success fee is calculated as 20% of the total savings we are able find for you. This percentage decreases for bills over $100,000.

To learn more about which solution we’d recommend for your specific circumstances, please fill out our questionnaire here. If you’d rather speak with one of our Advocates first, you can do so by scheduling a free consultation.

What documents will I need to provide to get started?

To get started, you’ll need to provide us with copies of your medical bills. It’s also helpful if you can provide any other important billing statements, EOBs, documents, or letters that you’ve received from your hospital or insurance company concerning your medical bills.

Why does Resolve charge for its services?

A) On average, we provide our members with 60% savings and have a 70% success rate in lowering medical bills. We only charge a percentage of the savings found with transparency and integrity top of mind in every interaction.

B) In most cases, the amount a person owes is significantly lowered and we find payment plans for people to pay back what they owe over time and within their budget. For those who can’t afford our services or want to do it themselves, we provide a library of online resources, including our Medical Debt guide, to help people do it themselves. We also offer significantly discounted rates for the most financially vulnerable.

C) If Resolve is unable to find savings, the member’s deposit is refunded in full.

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