Resolve is a consumer financial technology company that helps everyday Americans fight medical debt by lowering the amount they owe. First, Resolve analyzes both a medical bill and a patient’s situation, then builds a strategy around savings, and finally executes to drive real savings and real results. Resolve has serviced over $30M in medical debt, with an average of 65% savings per person. With over $300M of medical debt currently aggregated from prospective customers, Resolve is building automation into the core product in order to serve a larger population more quickly.
130M Americans struggle financially from medical debt totaling over $1 Trillion. Resolve is helping them fight back - lowering the amount they owe and allowing them to move on with their lives. Resolve is working towards a world where an everyday medical bill doesn’t bankrupt an everyday American.
Resolve is a venture funded start-up backed by founders of category defining companies (MongoDB, Funding Circle, Collective Health, Collective Medical, Gilt Groupe, Zola, Business Insider, Groups Recover Together, Nomi, Compass, Seamless and more).
The director will be responsible for customer acquisition through 1) community education and involvement (e.g. Facebook groups, support networks), 2) community partnerships, and 3) customer referrals. They will leverage customer testimonials and educational content to support their acquisition efforts.
This is a community focused role with a strong sales component. The ideal candidate will be able to build long term strategic relationships with national non-profits, build relationships with influencers within care communities, and maintain on-going community conversations with prospective customers. In addition, the candidate must also have a sales mind that is able to create a strong referral program.
This role requires a self-starter who can build and create the Community and Partnerships org on their own. This is a highly impactful role that directly improves the lives of people in need. Strong empathy and sales skills are a must.
The Director of Community & Partnerships will report to and work closely with the Head of Growth Marketing, will manage content contractors, and work closely with the PR and creative teams.
Bachelor's Degree
5+ years community management and/or sales experience at a fintech or healthcare consumer company
Experience communicating with groups of people and representing a brand voice
strongly aligned with our mission and vision
ability to speak with empathy to different groups of people
strong sales skills that include fostering relationships with many people
understand users and customers to drive word of mouth
self-starter who can build from 0-1
ability to strategically prioritize focus areas, create processes, maintain detailed tracking, and analyze performance
Competitive base salary based on experience
Meaningful equity in company
Health benefits
Work from home
Significant autonomy
Front row seat to building a tech startup
Opportunity to solve a real and meaningful problem (and set of sub-problems)
Braden founded Resolve after experiencing first hand how unfair the system is for patients. Prior to Resolve, he built and ran Operations for a renewable energy company and then built and ran Product, Growth, and Operations for a VC-funded edtech company. He received his MBA from Dartmouth’s Tuck School of Business and BA in Philosophy from the College of William and Mary. When not trying to lower healthcare costs he can be found outdoors mountain biking, skiing, or hiking with his dog.
