What we’re asking for
A simple 30-second (or longer) video recorded on your phone, sharing whatever you’re comfortable discussing.
If you want a guide, here are prompts to shape your story:
- What led to the medical bill? A brief overview of what created the debt.
- Did insurance make things harder? Denials, surprise bills, or unexpected out-of-network charges.
- Were there billing errors or confusing charges?
- Did you discover financial assistance or charity care? If yes, how did that unfold for you?
- If you’re comfortable: the scale of the debt—how much you owed and what changed after Resolve stepped in.
You can also share the personal impact:
- How the debt made you feel or the stress it created
- How it affected you personally, professionally, or your family
- What it meant to have support navigating the situation
Finally, we’d love to hear
- Your experience working with Resolve
- Whether you’d use Resolve again
- Whether you’d recommend Resolve to someone facing overwhelming medical bills
- If you’re comfortable: what Resolve saved you (dollars, percentage, or a general statement)
Your privacy matters
- You do not need to share personal, medical, or private health information.
- Keeping it general is encouraged.
- Share only what feels right.
Prefer not to participate? Reply to the email and we’ll stop reaching out about this request.